Edel Zamora

linkedin.com/in/edelzamora/ | github.com/edelzamora

Experience

Amazon Web Services

Remote

Cloud Support Engineer I

January 2024 - August 2024

  • Resolved 105 customer issues within 90 days, exceeding the expected target of 96 by 9% and showcasing a commitment to efficiency and quality service.
  • Achieved a 95% Positive Customer Satisfaction rate, supported by 17 positive ratings, through timely and effective issue resolution.
  • Assisted customers with AWS GovCloud, cloud security, identity, and compliance products.
    • AWS Services: IAM, Key Management Service (KMS), Amazon Certificate Manager (ACM), Cognito

United States Army

Bedford, VA

Information Technology Specialist

May 2019 - December 2023

  • Installed, configured, and maintained over 200 computer systems and network devices, reducing downtime by 25% and improving operational efficiency across the organization.
  • Deployed and maintained IT systems for critical operations, enabling secure and reliable communication channels that supported a 15% increase in mission success rates.
  • Developed and implemented standard operating procedures (SOPs) for IT operations, reducing troubleshooting time by 30% and increasing overall team efficiency by 20%.

Amazon Web Services

Remote

Cloud Support Associate Intern

May 2023 - August 2023

  • Conducted weekly team and 1-on-1 training sessions, improving cloud skill sets and knowledge, transitioning from a 70% passing rate on labs to 80%.
  • Communicated with team members to provide support and resolve customer issues.

United States Army

Fort Liberty, NC

Wheeled Vehicle Mechanic

October 2015 - May 2019

  • Managed and improved the availability of fuel transportation vehicles from 40% to 90% by communicating with the transporting section to ensure all vehicle and equipment were fully operational.
  • Conducted equipment inventory on a quarterly basis to minimize equipment loss resulting in a $50,000 yearly saving compared to records of previous years.
  • Increased efficiency by 20% by redesigning procedures for vehicle service records and maintenance.

Certifications, Skills & Interests

Certifications:

  • AWS: Cloud Practitioner, Developer, SysOps, Solutions Architect Associate, Security Specialty
  • CompTIA: A+, Network+, Security+, Cloud+
  • Azure: AZ-900 Azure Fundamentals
  • SANS/GIAC: Cloud Security Essentials (GCLD), Public Cloud Security (GPCS), Cloud Security Automation (GCSA)
  • ITIL 4: Foundation

Skills:

Languages/Scripting: Python, JavaScript, Golang, Bash, YAML, Powershell

Tools: Docker, Kubernetes, Git, CI/CD: Github; Github actions, Ansible, Infrastructure as Code (IaC): Terraform; Cloudformation, AWS, Azure

Systems: Windows Server, Linux: Debian; Ubuntu; Fedora; Amazon Linux 2 & 2023

Interests: Weightlifting; 3D Printing; Running; Traveling; Bug Bounty - Security Research; Martial Arts;

Interests:

Weightlifting; 3D Printing; Running; Traveling; Bug Bounty - Security Research; Martial Arts;

Personal Projects

Homelab | Docker, Terraform, Ansible, Kubernetes, OWASP Top 10

Personal Project

  • Integrated CI/CD pipelines for automated deployments of test applications, enhancing development and operations workflows.
  • Conducted security testing and vulnerability assessments using open-source tools to deepen understanding in security offense and defense.

Personal Website | JavaScript, React, AWS Amplify, Git, Route53

Personal Project

  • Developed a serverless web application and set up continuous deployment to ensure that updates are seamlessly moved from my local machine, to the repository, and finally to production
  • Configured Route53 DNS to route traffic to the website by the use of a personal domain

Cloud Resume Challenge | HTML, CSS, AWS S3

Personal Project

  • Utilized AWS S3 bucket for hosting a HTML page
  • Implemented strict IAM policies and security best practices on the S3 bucket

Awards & Accomplishments

SANS Cloud Academy Scholarship

May 2023

  • Selected as 1 of 20 students chosen from a pool of over 3,000 applicants to receive a full-tuition scholarship to SANS Cloud Security Training & Courses

United States Army Active Duty Good Conduct Medal

October 2018

  • Awarded for 3 years of honorable service with no disciplinary infractions

Army Achievement Medal

June 2017

  • Awarded for demonstrating exceptional leadership and responsibility in handling numerous maintenance requests in an efficient and timely manner

Education

Western Governors University

Bachelor of Science in Information Technology

Anticipated: May 2025

Courses: Software Development, IT Foundation & Applications, Programming I & II, Cloud Computing